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  • AGILE MANAGEMENT CONSULTANCY (AMC)

H&R Block chooses eGain for AI-powered customer engagement

H&R Block chooses eGain for AI-powered customer engagement

Recently, a tax preparation giant H&R Block selected eGain, a provider of cloud-based customer engagement solutions, to automate service and sales interactions for taxpayers at scale. H&R Block selected eGain based on the company’s solution capabilities, domain expertise, and a successful POC.

A 2018 Accenture global survey reported that, 70% of taxpayers mentioned they are willing to use AI to improve their tax fillings as 40% of respondents reported making a filing error in the last 24 months. Being at the centre front in tax preparation services, H&R Block wants to provide high-quality self-service and advisor-assisted experiences at scale using AI, machine learning, and virtual assistance.

Original Article: http://www.kmworld.com/Articles/News/KM-In-Practice/HandR-Block-chooses-eGain-for-AI-powered-customer-engagement-129260.aspx